FREQUENTLY ASKED QUESTIONS
HOW LONG HAVE YOU BEEN IN BUSINESS? ARE YOU A FAMILY OWNED BUSINESS?
Ecclesiastical Apparel has been a family-owned and operated business for more than 10 years. It is a Child company of our main church supply business that was started in 1951. We go to great lengths to ensure our customers are satisfied and well-supplied. We strive to serve you in the most time-efficient, cost-effective, and high-quality manner that we can.
Read more about our company here.
WHAT IS YOUR RETURN POLICY?
We want you to be pleased with every purchase. If for any reason you are not completely satisfied with a product we will do whatever is possible to resolve the situation. In most instances items can be returned for full credit; shipping charges will not be refunded. However, any return requires prior authorization.
Please contact us if there is any problem within 10 days of receipt of the item. There are no returns or exchanges after 30 days!
WHAT IS YOUR PHONE NUMBER? DO YOU HAVE LIVE CUSTOMER SERVICE?
701-232-4718, Yes – Our friendly live customer service agents are available Monday – Friday from 9:00 AM to 5:00 PM CST
WHERE ARE YOU LOCATED?
We are located at 1417 S University Ave Fargo, ND 58103
WHAT ARE YOUR HOURS?
RETAIL LOCATION
WEEKDAYS: 9:00AM - 5:00PM CST
SAT: 9:00AM - 1:00PM CST from Labor Day to Memorial Day
SUN: Closed
WEB CUSTOMER SERVICE HOURS
WEEKDAYS: 9:00AM - 5:00PM CST
HOW DO I TRACK MY ORDERS & PAYMENT?
We encourage you to create an online account before placing your order, this will allow you to log in and view your order status, tracking numbers and history.
HOW LONG WILL IT TAKE FOR MY ORDERS TO ARRIVE??
We strive to ship your orders within 1-3 business days.
General Shipping Notes: Any order received after 5 pm CST will not be entered until the next business day. Next Day Air, 2nd Day Air shipments will always ship via UPS. Any Next Day Air or 2nd Day orders received after 12:00 PM CST will not be processed until the next business day.
UPS does not deliver on Saturdays, Sundays, or major US holidays.
HOW DO YOU SHIP ORDERS?
Orders are shipped via UPS, Speedee Delivery, or USPS so your package will arrive safely and with delivery confirmation. (We may use other carriers instead of UPS Ground to expedite your shipment. Standard Ground shipping may include UPS Ground, FedEx Ground, USPS Priority Mail, First Class Mail, Parcel Post or Media Mail)
If you selected "Pick up at store" we will email you when your order is ready for pickup at our Fargo ND location.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Discover, Visa, MasterCard, American Express, PayPal, Church Checks, and PO (purchase orders for existing Hurley's Religious Goods customers with open account status).